At city88, the fun of gaming always goes hand in hand with responsibility. We believe the best experience comes when you play in full control — knowing your limits, knowing when to stop, and always enjoying the game purely as entertainment.
City88 builds a safe, fair, and enjoyable gaming environment built on six core pillars of player protection.
Set your own daily or weekly session time limits through your city88 account settings. When your time limit is reached, the system will automatically send a reminder so you can take a break and return to play with a fresh mind.
You can set daily, weekly, or monthly deposit limits directly in your account. Loss limits can also be configured to ensure you stay within your planned budget, giving you peace of mind while you play.
Need a break? Use city88's self-break feature to temporarily suspend your account — whether for 24 hours, a week, or a month. This break period helps you regain perspective without having to close your account entirely.
For those who need a longer break, city88 offers self-exclusion options for 6 months, one year, or permanently. During this period, your account will be inaccessible and you will not receive any marketing communications.
Monitor your own gaming patterns through the activity history report on your city88 account. Records of playing time, total deposits, and gaming activity are available to help you conduct an accurate self-assessment and take early action if needed.
City88 takes the prevention of access by minors under 18 very seriously. Our strict KYC verification process ensures that only eligible adults can register and play. We also encourage parents to install parental control software on shared devices.
Responsible gaming means participating in wagering activities as a form of entertainment — not as a way to generate income, escape problems, or resolve financial stress. At city88, we always remind users that every game is designed with a specific house edge, and the outcome of every round is entirely random.
Playing responsibly means entering every session with a clear budget, realistic time expectations, and the willingness to stop whether you win or lose. Winning is a fun bonus, not a reliable guarantee. When you view gaming from this entertainment perspective, the experience at city88 becomes more enjoyable and far healthier for your mental well-being.
City88 has built its entire platform with this philosophy at its core — every feature, every alert, and every self-control tool we provide is a testament to our commitment that player safety always takes priority over purely commercial considerations.
Always Remember: Gambling is entertainment, not a livelihood. Set a budget before you play, stick to it, and enjoy the games purely for fun at city88.
Gambling addiction can develop gradually and often goes unnoticed by the player themselves. City88 wants to help you identify early warning signs so action can be taken before the problem becomes serious. Check yourself honestly — are you experiencing any of the following?
Act Now: If you identify two or more of the above signs in yourself, this is a signal that you should seek help. Contact the city88 support team or refer to the professional support organisations listed below.
We encourage all city88 players to practise healthy gaming habits from the very start. This simple guide is designed to help you enjoy a more positive and sustainable gaming experience.
Before starting any session, determine the amount you are comfortable spending as entertainment — money you can afford to lose without affecting your daily life. Use city88's deposit limit feature to automatically lock this budget within the system.
Decide how long you want to play before starting a session. Set a physical timer if needed, or use the time limit feature in your city88 account settings. Regular breaks help maintain clearer judgment and more rational decision-making.
Avoid playing when you are stressed, feeling sad, angry, or in an emotionally unstable state. Decisions made under emotional strain tend to be less rational and may cause you to exceed the limits you have set.
Every game at city88 uses a certified Random Number Generator (RNG). Outcomes are entirely random — no strategy can guarantee a win. Accept losses as part of the entertainment experience and never chase them.
Make sure gambling is only a small part of your life. Set aside time for family, hobbies, sports, and other social activities. A balanced lifestyle is the foundation of a healthy relationship with any form of entertainment, including online gaming.
Pro Tip: Always log out of your city88 account after every session and delete any saved payment information if you feel tempted to continue playing beyond your set limits.
Answer the following questions honestly to get a clearer picture of your gaming habits. This is not a medical diagnostic tool — it is a starting point for meaningful self-reflection.
Have you experienced any of the following in the past 12 months?
Have you ever gambled longer or spent more than you originally planned?
Have you ever returned to play another day to try to win back money you had lost?
Have you ever borrowed money or sold something to fund your gambling?
Have your loved ones ever expressed concern about your gambling habits?
Have you ever felt guilty or regretted gambling?
Has gambling ever caused problems in your personal relationships, work, or finances?
If you answered "Yes" to two or more of the questions above, we encourage you to speak with someone you trust or contact a gambling addiction helpline. Reach out to the city88 support team for more information on the self-control tools available.
All these tools are available free of charge to every registered city88 player. Access them through your account settings menu.
Manage your daily session time
ActiveSet monthly deposit limits
ActiveTemporary break of 1–30 days
ActiveLong-term self-exclusion
ActiveIf you or someone you know needs help with gambling addiction, the following resources can assist:
Seeking help is a sign of strength, not weakness. You don't have to face this alone.
Answers to the most frequently asked questions by city88 players on responsible gaming.
City88 delivers a fun, safe, and responsible online gaming experience for all players in Malaysia. With comprehensive self-control tools, 24/7 customer support, and a certified fair platform, you can play with complete peace of mind.
Gambling involves financial risk. Play within your means. For users aged 18 and above only.