Terms and Conditions City88

1Introduction

Welcome to city88, a trusted online gaming platform operating under a recognized license. These Terms and Conditions constitute a legally binding agreement between you ("User" or "Player") and city88 ("Platform", "We", "Company").

By registering an account, making a deposit, or using any part of the city88 platform — whether through the website at city88.one or the official city88 mobile app — you are deemed to have read, understood, and agreed to be bound by all terms, conditions, policies, and guidelines contained in this document.

If you do not agree with any part of these Terms and Conditions, you are advised not to use the city88 platform. Continued use following any amendments to the terms indicates your acceptance of the updated terms.

2 User Eligibility

Use of the city88 platform is limited to individuals who meet all of the following eligibility requirements. city88 reserves the right to request proof of eligibility at any time and may suspend or close an account if eligibility requirements are not met.

• You must be at least 18 years of age at the time of account registration.
• You must register in your own personal capacity and not on behalf of any third party.
• You are not currently on any self-exclusion list or gaming ban issued by any relevant authority.
• You are not located in a jurisdiction where online gambling is prohibited.
• The information you provide during registration is accurate, complete, and up to date.
• You deposit and play using your own lawfully obtained funds.

3Account Registration

Each user is only permitted to register and maintain one (1) active account on the city88 platform. Owning more than one account — whether using the same name, email address, phone number, or device — is strictly prohibited and may result in all associated accounts being frozen.

• You must provide accurate information during registration, including your full name, active mobile number, and a valid email address.
• Your account password must be kept secure and must not be shared with any other party.
• City88 reserves the right to request identity verification documents (KYC) — including a national ID, passport, or other relevant documents — before processing any withdrawal.
• Unverified accounts may be subject to transaction limits until the KYC process is completed.
• You are responsible for keeping your account information up to date. Failure to do so may delay the processing of your withdrawals.

4Deposits & Payments

City88 supports multiple deposit methods including DuitNow, Touch 'n Go eWallet, local bank transfers (Maybank, CIMB, Public Bank, and others), and supported cryptocurrencies. All deposits are processed instantly upon confirmation from the payment provider.

• The minimum deposit amount is RM 20 per transaction, unless otherwise stated in specific promotional terms.
• City88 does not charge any processing fees on user deposits.
• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted.
• Any deposit whose source cannot be verified will be held pending investigation.
• City88 reserves the right to decline any deposit that raises suspicion of fraudulent activity or money laundering.
• Cryptocurrency exchange rates are based on the prevailing market rate at the time the transaction is processed.

5Fund Withdrawal

City88 is committed to processing all valid withdrawal requests in under 10 minutes. However, this timeframe is subject to successful KYC verification and the absence of any security issues related to your account.

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals must be made to the same payment method used for the deposit, except in specific circumstances approved by city88 management.
• Any active bonus that has not yet met the rollover requirement cannot be withdrawn and will not be counted in the withdrawable balance.
• City88 reserves the right to request additional documents for withdrawals exceeding certain limits as a standard security measure.
• Withdrawals may be temporarily delayed pending investigation if there is any suspicion of unauthorized activity on the account.
• City88 is not liable for any delays caused by third-party payment service providers.

6Bonuses & Promotions

City88 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and a VIP loyalty program. All bonuses are subject to the specific terms set for each promotion.

• All bonuses must meet the rollover (turnover) requirement before any withdrawal is permitted. Rollover rates are as stated in the respective promotional terms.
• Each bonus may only be claimed once per promotion unless otherwise stated.
• City88 reserves the right to void any bonus obtained through illegitimate means, including the use of multiple accounts or system exploitation.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• City88 reserves the right to modify, suspend, or terminate any bonus program or promotion without prior notice.
• Any attempt to abuse the bonus system will result in the cancellation of all bonuses and possible account closure.

7Game Rules

All games available on the city88 platform — including slot games, fish shooting games, and other games — operate using a Random Number Generator (RNG) system certified by independent international auditing bodies. This ensures that every game result is fully random and free from any manipulation.

• The results of completed games are final and cannot be altered by any party, including the city88 management team.
• In the event of a technical disruption during gameplay, the affected bets will be returned to the player's account within 24 hours.
• Players are responsible for understanding the rules of each game before they start playing.
• The use of any automated software (bots), scripts, or other unauthorized methods to influence gameplay is strictly prohibited.
• City88 does not assume responsibility for any losses arising from a player's misunderstanding of game rules.

8Prohibited Activities

The following activities are strictly prohibited on the city88 platform. Any violation may result in immediate account suspension, cancellation of all bonuses and pending wins, and potential legal action.

• Holding more than one active account or registering using a false identity or a third party's identity.
• Using bot software, automated scripts, or any other unauthorized technical methods to gain an unfair advantage in games.
• Colluding with other players to manipulate game outcomes or exploit the bonus system.
• Any activity related to money laundering or the financing of illegal activities through the city88 platform.
• Attempting to hack, attack, or disrupt the technical infrastructure of the city88 platform.
• Abuse of the bonus system, including exploiting loopholes in promotional terms with malicious intent.
• Using a credit card or any unauthorized or stolen payment method to make a deposit.

9Account Closure

Players may choose to close their city88 account at any time by contacting the customer support team. Any valid account balance will be returned to the player once the verification process is completed.

• City88 reserves the right to close or suspend any account that violates these Terms and Conditions without prior notice.
• If an account is closed due to a violation, all bonuses, promotional credits, and wins obtained through unauthorized activity will be forfeited.
• Players whose accounts are closed due to a violation are not entitled to claim any compensation.
• Players wishing to reactivate a voluntarily closed account may do so by contacting city88 customer support, subject to an eligibility review.

10Liability Limits

The city88 platform is provided on an "as is" and "as available" basis. city88 makes no warranties, express or implied, regarding the continuous, uninterrupted, or error-free availability of this platform.

• City88 is not liable for any loss or damage arising from technical disruptions, cyberattacks, or circumstances beyond the company's control.
• City88 is not liable for any financial losses incurred by players as a result of legitimate game outcomes.
• In circumstances where city88 is found legally liable, city88's maximum liability is limited to the total amount deposited by the player in the 30 days preceding the incident giving rise to the claim.

11Data Privacy

City88 takes the privacy and protection of all users' personal data seriously. All information you provide during registration and use of the platform is collected, processed, and stored in accordance with the city88 Privacy Policy and Malaysia's Personal Data Protection Act 2010 (PDPA).

• Your personal data is used solely for account management, transaction processing, KYC verification, and service improvement purposes.
• City88 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• City88 does not sell, rent, or share your personal data with third parties without your consent, except as required by law.
• For more information on how we handle your data, please refer to Privacy Policy the complete city88.

12Terms Amendment

City88 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice. The latest version of the Terms and Conditions will always be available at city88.one.

• It is your responsibility to review these Terms and Conditions periodically to stay informed of any updates.
• Continued use of the city88 platform following any amendments to the terms indicates your acceptance of and agreement to the updated terms.
• The last updated date will always be displayed at the top of this document for your reference.

13Responsible Gaming

City88 is committed to responsible gaming practices and the well-being of all its users. We believe that gaming should remain purely a form of entertainment and should never become a source of financial or emotional distress.

• City88 provides deposit limit, loss limit, and game break tools to help you maintain control over your gaming activity.
• Players who find that their gaming activity is beginning to negatively impact their daily life are encouraged to use the self-exclusion feature available on the platform.
• City88 does not permit the use of credit, loans, or funds that cannot be affordably spent for gaming purposes.
• For more information and support resources, please visit the Responsible Gaming us.

14Applicable Law & Jurisdiction

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the operation of the city88 platform. Any dispute arising from or in connection with these Terms and Conditions shall first be resolved through good-faith negotiation before any legal action is taken.

• All disputes relating to games or transactions must be reported to the city88 support team within 7 days of the date of the incident.
• City88 will investigate all complaints thoroughly and respond within a reasonable timeframe.
• The decision of city88 management regarding any dispute is final and binding on all parties.
• If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions will continue to apply in full force and effect.