City88 takes every aspect of your personal data protection seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your information in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core data protection principles we uphold at all times to ensure the security of your information.
All data transmitted between your device and city88's servers is protected by 256-bit SSL encryption — the same standard used by leading financial and banking institutions. This means your account details, transactions, and personal information remain inaccessible to unauthorised parties.
City88 never sells, rents, or trades your personal data to any third party for marketing or commercial purposes. Your data is used solely for platform operations and service improvement — nothing more.
All data handling practices at city88 fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular internal audits to ensure ongoing compliance with all legal requirements relating to user data protection in Malaysia.
Your data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and strict access controls. Only authorised personnel may access users' personal data, and every access is logged for security audit purposes.
You have the full right to access, correct, or request deletion of your personal data at any time. city88 provides a simple and transparent process for you to manage your own data without any hassle or lengthy waiting periods.
You may opt out of any marketing communications from city88 at any time. Your right to refuse direct marketing communications is absolute, and we respect your choice without any conditions or penalties to your account.
Welcome to the city88 Privacy Policy. We understand that entrusting your personal information to any online platform requires a high level of confidence. That is why we are committed to handling your data with full transparency, integrity, and the highest level of security.
This Privacy Policy details the types of personal information we collect when you register and use the city88 platform, how that information is used, who it may be shared with, and what your rights are as the owner of that data.
This document applies to all users of the city88 platform, including those accessing via city88.one or the official city88 mobile app. By using our platform, you agree to the practices described in this Privacy Policy.
Note: This Privacy Policy should be read together with Terms and Conditions city88. Both documents together form the complete agreement between you and city88 regarding your use of the platform and the handling of your personal data.
City88 collects your personal information through several means when you interact with our platform. We only collect information that is strictly necessary to provide you with a safe, seamless, and quality service.
| Type of Information | Data Examples | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | KYC verification, legal compliance |
| Contact Information | Email address, mobile phone number | Account communications, OTP verification |
| Financial Information | Bank account number, transaction records | Processing of deposits and withdrawals |
| Technical Data | IP address, device type, web browser | Account security, fraud detection |
| Usage Data | Game history, login records, session duration | Service improvement, customer support |
In addition to information you provide directly, we also collect certain information automatically when you use the city88 platform, including device technical data and usage patterns that help us improve your experience.
Every piece of information we collect has a clear and legitimate purpose. city88 does not use your data for any purpose beyond what is necessary to provide the platform's services to you.
Data Minimisation Principle: City88 adheres to the principle of minimal data collection — we only collect what is strictly necessary, retain it only for as long as needed, and use it solely for the stated purposes.
City88 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are certain situations where we need to share limited information with specific parties to enable the platform to operate properly.
Our Guarantee: All third parties we work with have signed data processing agreements requiring them to handle your information to the same strict data protection standards upheld by city88 itself.
The security of your personal data is city88's highest priority. We invest in cutting-edge security infrastructure and adopt a multi-layered approach to ensure your data is always protected against any threat.
While we take all reasonable measures to protect your data, no system can be guaranteed 100% secure. In the event of any security breach affecting your data, city88 is committed to notifying you within the timeframe required by the applicable PDPA legislation.
City88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help the platform remember your preferences and ensure certain functions run smoothly.
You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and your experience on the city88 platform.
City88 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable law. Once the retention period expires, your data will be securely deleted or anonymised.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the data protection principles we adhere to, you have the following rights regarding the personal data we hold about you.
You have the right to request and receive a copy of the personal data we hold about you at any time.
You may request correction of any inaccurate, outdated, or incomplete personal data in our records.
Under certain circumstances, you may request that your personal data be deleted from our systems.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another service provider.
Under certain circumstances, you may request that the processing of your data be restricted while a dispute is being resolved.
How to Submit a Request: To submit any request relating to your personal data rights, contact our Data Protection team by email at [email protected]. We will respond within 14 business days from the date your request is received.
The city88 platform is strictly for adult users aged 18 and above. city88 does not intentionally collect or process any personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without valid consent, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child may have registered an account on city88 are urged to contact us immediately.
Child Protection: If you suspect that a minor is using the city88 platform, please contact our support team immediately at [email protected] so that appropriate action can be taken without delay.
The city88 platform may contain links to third-party websites or services from time to time. This Privacy Policy applies only to the city88 platform and does not cover the privacy practices of any external websites you may access through those links.
City88 is not responsible for the content, privacy policies, or security practices of any third-party website. We encourage you to read and understand the privacy policy of each website you visit separately. The presence of a link to a third-party website does not imply that city88 endorses or recommends that website.
City88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. The latest version of the Privacy Policy will always be available at city88.one.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact our team. We are always ready to assist and will respond promptly within a reasonable timeframe.
You may also visit the page FAQ us for answers to frequently asked questions about privacy and account security on the city88 platform.
Your privacy and data security are our top priority. Register a city88 account today and enjoy a safe, fair, and transparent gaming experience — backed by personal data protection that meets the highest industry standards.
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